Get the current agent status
Fetch the current status of the agent here.
This API returns 5 properties. Each property signifies a different stage in the lifecycle of an agent connecting to a campaign and making calls.
If all of the properties are null, then the agent has not joined any campaign and is not on call.
Once the /conference api is used successfully to connect to a campaign, the
connected_campaign field returns the ID of the connected campaign.
When the /conference/:id/agent api is used successfully to call the agent and the agent picks the call, the
call_uuid returns the ID of the call.
After using /conference/:id/subscriber successfully to initiate a call with the subscriber, the
current_subscriber field returns the ID of the subscriber being called.
After the subscriber picks up the call,
subscriber_uuid returns the UUID of the call.
After using /conference/:id/supervisor to call the supervisor and the supervisor picks up the call, the
supervisor_uuid returns the UUID of the supervisor's call.