/webhooks/

Time	Status	User Agent
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Create new web hook. See below for possible values for event and when they are fired

Event	Description
vb.transfer	Occurs when the transfer digit is pressed in a voice broadcast campaign
sb.reply	Occurs when a text reply is received in your CallHub account
cc.notes	Occurs when a note is added by a call center agent
agent.activation	Occurs when agent activates their account by clicking on the activation link

The following keys will be received as data when the vb.transfer event occurs.

Key	Value	Description
audio_url	String	URL to the Audio Message received, if it exists
transcript_content	String	Transcript of the Audio Message received, if transcript is enabled
from_number	String	Phone number from which the transfer digit was pressed
transcript_url	String	URL to the transcript of the Audio Message received, if transcript is enabled
campaign	String	Name of the Voice Broadcast Campaign that generated this event

The following keys will be received as data when the sb.reply event occurs.

Key	Value	Description
content	String	Content of the message received
from_name	String	Name of the person sending the text message
from_number	String	Phone number of the person sending the text message
campaign	String	Name of the text campaign that this reply is received for

The following keys will be received as data when the cc.notes event occurs.

Key	Value	Description
city	String	City of the person
first_name	String	Person's first name
last_name	String	Person's last name
campaign	String	Call center campaign name
mobile	String	Mobile number of the Person
country	String	Person's country
notes	String	Notes saved by the agent
zipcode	String	Person's zipcode
record_url	String	Recording of the conversation between agent and person
company_website	String	Website of person's company
state	String	State to which person belongs
contact	String	Contact Number of the person
nationbuilder_tags	String	Nation Builder Tags associated with the person
nationbuilder_id	Integer	Nation Builder Id of the contact
company_name	String	Name of the company where person works
email	String	Email address of the contact
address	String	Address where person stays
job_title	String	Person's job title
disposition	String	Disposition selected for this call
surveys	Array	Key value pairs of survey questions and responses
agent.id	Integer	Id of the agent who saved notes
agent.username	String	username of the agent who saved notes
agent.email	String	email address of the agent for whom the notes were added
agent.nationbuilder_id	Integer	Nation Builder Id of the agent

The following keys will be received as data when the agent.activation event occurs.

Key	Value	Description
id	Integer	Id of the agent that got activated
username	String	username of the activated agent
email	String	Email address of the agent
activated_at	String	Date time in UTC when agent got activated

Example Event Hook Responses

{
 "hook": {}, 
 "data": {
          "audio_url": "https://s3.amazonaws.com/recordings/1c112f10-d15a-1964-b894-842bFE5655.mp3", 
          "transcript_content": "Hey, Thanks for the call. See you on Friday", 
          "from_number": "15104024173", 
          "transcript_url": "https://s3.amazonaws.com/recordings/1c112f10-d15a-1964-b894-842bFE5655.txt", 
          "campaign": "Voice Broadcast, Apr 03, 06:42"
         }
}

{
  "hook": {}, 
  "data": {
           "content": "Yes, I will be there!", 
           "from_name": "John Doe", 
           "from_number": "16502293681", 
           "campaign": "Friday Party Invite"
           }
}

{
    "city": "Santa Clara",
    "first_name": "John",
    "last_name": "Doe",
    "campaign": "Fishy Campaign",
    "mobile": "16507868629",
    "country": "HU",
    "notes": "This person loves fish!",
    "zipcode": "50103",
    "record_url": "https://s3.amazonaws.com/recordings/081eecf6-dsfdsgdfg4e051700.mp3",
    "company_website": "https://callhub.io/",
    "state": "CA",
    "contact": "16507868628",
    "nationbuilder_tags": [
      "survey responded",
      "fish owner"
    ],
    "company_name": "CallHub",
    "address": "Genesis Suncity",
    "job_title": "Engineer",
  	"disposition": "MEANINGFUL_INTERACTION",
  	"surveys": [
      {"answer": "A", "type": "MultiChoice", "question": "You like A or B?"}, 
      {"answer": "My Text", "type": "Text", "question": "What is your text?"}, 
      {"answer": 32, "type": "Numeric", "question": "Your age?"}
   	],
}

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